Multi-Level Incident Management Flow Chart Template for PowerPoint & Google Slides

This multi-tiered Incident Management Flow Chart template offers a visually structured overview of escalation procedures across Level 1, Level 2, and Level 3 support. Beginning with incident identification and logging, the flow progresses through initial support and decision nodes, enabling users to determine resolution status at each level. If unresolved, incidents escalate to deeper levels, ensuring systematic remediation and closure.

Each stage is clearly delineated using geometric shapes—rectangles for actions, diamonds for decisions—enhanced by vivid outlines and connecting arrows. Color-coded stages (purple for Level 1, red for Level 2, and blue for Level 3) guide the eye across a black gradient background, making the workflow intuitive and easy to follow. This logical, visually engaging layout helps reduce response times, standardize protocols, and improve incident transparency across teams.

Fully customizable in PowerPoint and Google Slides, this diagram is ideal for ITSM, DevOps, and corporate support environments. Users can edit text, reassign colors, or rearrange stages to match their internal escalation policies or ticketing systems. The dark theme combined with modern design elements makes this chart both stylish and presentation-ready for technical and executive audiences alike.